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==Phrack Magazine==
Volume Six, Issue Forty-Seven, File 14 of 22
The Glenayre GL3000 Paging and Voice Retrieval System
by armitage
(armitage@dhp.com)
Welcome
-------
I am glad you decided to read this article. This article will explain
the basis of what this system is, show many features, and guide you through
a few basic operations (pager reactivation, and meet-me setup). This system
is one of many different paging systems, but I have found many scattered
through the nation, so if you are wondering what you can do with all those
carriers found while scanning, compare them to the login screen shown later
in the article.
Summary
-------
The Glenayre GL3000 paging and voice retrieval system is a fully featured
digital radio paging terminal which also provides integrated voice mailbox
facilities.
I'm sure this is not important, but so you know, the gl3000 family comes
in 5 different respective sizes (es, s, m, l, and xl). All of the systems
have same features except the only thing that differs is their bandwidth, and
their capabilities.
Analog and digital paging formats are supported, it provides for tone only,
voice, numeric, and alphanumeric paging.
Features
--------
Voice Mail Box Features
-----------------------
The voice mail box feature of the system complements the pager router
system very nicely. This voice mail system is just like any other, so I
won't go into detail over it.
Programming
Mailbox access code
Main menu : 1
Subscriber Information Menu : 1
Search for subscribers to edit/create
Meetme access code
Supervisors Main Menu : 5
System Setup Menu : 3
Trunk Setup Menu : 11
Meet-me parameters
Audio Billboard
Supervisors Main Menu : 5
System Setup Menu : 9
Voice Storage and Mailbox Setup Menu : 2
Voice Mailbox Setup parameters
Pager Alert
Supervisors Main Menu : 5
System Setup Menu : 3
Trunk Setup Menu : 10
Caller Notification Message Setup
Voice Main Menu Hierarchy
-------------------------
Supervisor's Main Menu
1 < Subscriber Information Menu
1 < Edit/Create Subscribers
2 < Delete A Subscriber
3 < Report Subscriber Information
4 < Report Extended Group Members
5 < Report Unused Customer Numbers
6 < Report Initialized Centirecords
7 < Stop Current Report in Progress
8 < Send Test Page
9 < Block Change Subscribers
10 < Delete Several Subscribers
11 < Clear Subscriber Call Statistics
12 < Report Pager Type Summary
13 < Block Create Subscribers
2 < User Number Information
3 < System Activity Monitoring and Logging Menu
1 < Trunk Status & Activity Monitor
2 < UOE Status & Activity Monitor
3 < Buffer Memory Status & Activity Monitor
4 < Transmit Queue Status Activity Monitor
5 < Voice Storage Usage Activity Monitor
6 < Voice Storage Report Setup
7 < Voice Storage File Activity Monitor
8 < Activity Logging Setup
9 < Activity Logging Monitor
10 < Subscriber Database Information
11 < System CPU Activity Monitor
12 < Memory Pool Status Monitor
13 < RTC Status & Activity Monitor
14 < RTC Diagnostic Console
4 < System Maintenance Menu
1 < Save Database and System Setup Parameters to floppy
2 < Add Customer Numbers
3 < Remove Customer Numbers
4 < Change Customer Numbers
5 < System Setup Menu
1 < System Parameters
2 < Subscriber Setup Menu
1 < Subscriber Default Parameters
2 < Subscriber Reports Default Parameters
3 < Trunk Setup Menu
1 < Individual Trunk Parameters
2 < Trunk Group Parameters
3 < Trunk Card Parameters
4 < Common Trunk Parameters
5 < Common Trunk Statistics
6 < Common Trunk End of Call Parameters
7 < Roaming Caller Location Code Setup
8 < Digital Trunk Card Alarm Parameters
9 < Digital Trunk Address Signalling Protocol
10 < Caller Notification Message Setup
11 < Meet-me Parameters
4 < Buffer Memory Setup Menu
1 < Individual Buffer Memory Parameters
2 < Common Buffer Memory Parameters
5 < Universal Output Encoder (UOE) Setup Menu
1 < Individual UOE Parameters
2 < Common UOE Parameters
3 < UOE Test
6 < Transmitter Controller Setup Menu
1 < Individual Transmitter Controller Parameters
2 < Common Transmitter Controller Parameters
7 < Page Routing Setup Menu
1 < Logical Area Parameters
2 < Coverage Region Parameters
8 < Printer and Serial Port Setup Menu
1 < Serial Port Configuration Parameters
2 < Printer Message Parameters
9 < Voice Storage and Mailbox Setup Menu
1 < Voice Storage Setup Parameters
2 < Voice Mailbox Setup Parameters
3 < Voice Mailbox Retrieval Mode Key Translation Map
4 < Language Syntax Configuration
10 < Pager Parameter Setup Menu
1 < PUP/Repeat Page Options
2 < PUP/Repeat Page Function Code Setup
3 < Voice To Alpha Transcription Setup
4 < Numeric/Voice Function Code Setup
11 < RTC Port Configuration Parameters
6 < Remote Sign-on
7 < Network Menu
1 < Operator Services Menu
1 < Netmail Transmission
2 < Netmail Configuration
2 < Network Setup Menu
1 < Common Network Parameters
2 < Network Port Configuration Parameters
3 < Network Node Configuration Parameters
4 < Frequency Code to Coverage Region Map
3 < Network Activity Menu
1 < Port Status and Activity Monitor
2 < Node Status and Output Queue Activity Monitor
8 < Traffic Statistics Menu
1 < Statistics Parameters
2 < Report Statistics
9 < Superhex Patch Screen
Operations
----------
*** Quick Reference Key Usage***
<DEL> - Deletes character to the left
<CTRL-R> - Re-draws Screen
UP - Moves pointer up
DOWN - Moves pointer down
System Menus and Options - Navigating the System
--------------------------------------------------
***Changing Subscriber Info***
Screen Shot Below
-----------------------------------------------------------------------------
GLENAYRE GL3000 PAGING TERMINAL Version 3.06
1. User Number:________
2. Password:
Optional Feature Status
Agency: ON
Networking: ON
RTC: ON
Meet-me: ON
Software Creation Date: MMM DD/YY HH:MM:SS
Command:
-----------------------------------------------------------------------------
Logging in is the first step, as you can see you are prompted for a user
number and password. The Default for every account is unpassworded, the
password does not echo on the screen.
Please Note that the menu options are configured by the access level of your
account, (for example, an administrators account will have more options than
a base operators account). The Menus displayed in this article account that
a supervisors account is being used.
Screen Shot Below
-----------------------------------------------------------------------------
GLENAYRE GL3000 PAGING TERMINAL Version 3.06
1. Subscriber Information Menu
2. User Number Information
3. System Activity Monitoring and Logging Menu
4. System Maintenance Menu
5. System Setup Menu
6. Remote Signon
7. Network Menu
8. Statistics Menu
9. SUPERHEX Patch Screen
Currently Signed On: User 1
System Supervisor
Command:_________
-----------------------------------------------------------------------------
This is the Main menu of the system. On a normal operators account, not all
of the options will be available.
*** To Add (Reactivate a pager) ***
You want to is Add or "Create" a subscriber. Go to menu 1 (Subscriber
Information Menu).
Screen Shot Below
-----------------------------------------------------------------------------
SUBSCRIBER INFORMATION MENU
1. Edit/Create Subscribers
2. Delete a Subscriber
3. Report Subscriber Information
4. Report Extended Group Members
5. Report Unused Customer Numbers
6. Report Initialized Centi records
7. Stop Current Report in Progress
8. Send Test Page
9. Block Change Subscribers
10. Delete Several Subscribers
11. Clear Subscriber Call Statistics
12. Report Pager Type Summary
13. Block Create Subscribers
Command:____________
-----------------------------------------------------------------------------
Now you need to go into option 1 again, to Create a new subscriber.
Screen Shot Below
-----------------------------------------------------------------------------
Record 1 of 900 SEARCH FOR SUBSCRIBER TO EDIT/CREATE Page 1 of 2
1. Customer Number: _____ 17. Language Choice:
2. Partition: 18. Answer Type:
3. Agency Number: 19. Custom Answer:
4. Encoding Format: 20. PUP/Repeat Option:
5. Service Type: 21. Group PUP Option:
6. Capcode: 22. Repeat Voice:
23. Mailbox Type:
24. Purge Time (Hrs):
7. A-Tone Length: 25. Maximum Messages:
8. B-Tone Length: 26. Voice Time:
9. Account Number: 27. Activate Caller Pwd:
10. Account Status: 28. Access/Caller Pwd:
11. Account Code: 29. Autoretrieval:
12. Valid: 30. Meet-me:
13. Customer Absent: 31. Secondary Number:
14. Coverage Region:
15. Priority:
34. Extended Group:
35. Sort Field #1: 37. Sort Field #2:
36. Sort Order #1: 38. Sort Order #2:
Command:
-----------------------------------------------------------------------------
It is important at this point, not to enter information into any field other
than field number 1, as after you enter the customer number, you enter the
other information later.
If you are entering a new subscriber, you want to enter a customer number
that is not being used. There will be a record number in the top left to
show you which records are being used. In this example we will use number 1.
So enter the new number and then <RETURN>. The type CREATE <RETURN> into
the command line.
Screen Shot Below
-----------------------------------------------------------------------------
Record 1 of 900 SEARCH FOR SUBSCRIBER TO EDIT/CREATE Page 1 of 2
1. Customer Number: 1____ 17. Language Choice: ENGLISH
2. Partition: A 18. Answer Type: SYS 216
3. Agency Number: 0 19. Custom Answer: YES
4. Encoding Format: TWOTONE 20. PUP/Repeat Option: NO
5. Service Type: VOICE 21. Group PUP Option: NONE
6. Capcode: 000001F1 22. Repeat Voice: 3
A=0 B=0 23. Mailbox Type: VOICE
24. Purge Time (Hrs): NO PURGE
7. A-Tone Length: 8 25. Maximum Messages: 10
8. B-Tone Length: 16 26. Voice Time: 8
9. Account Number: 4 27. Activate Caller Pwd: YES
10. Account Status: 3 28. Access/Caller Pwd: ####/####
11. Account Code: 7 29. Autoretrieval: NO
12. Valid: YES 30. Meet-me: NO
13. Customer Absent: NO 31. Secondary Number:
14. Coverage Region: 1
15. Priority: 5
34. Extended Group: NO
35. Sort Field #1: 37. Sort Field #2:
36. Sort Order #1: 38. Sort Order #2:
Command:
-----------------------------------------------------------------------------
The values that are filled into this screen are the defaults that were set
by the supervisor. Provided you have all the technical information on
the inactive pager you have, you will transcribe the pager's technical
information into this record.
List of fields
Field 1 - Customer Number
Customer number, you may not use wild cards.
Field 2 - Partition
Any Partition Letter may be used. ['A'..'Z'] or a NOT sign followed
by a partition letter.
Field 3 - Agency Number
You may use any search conditions except wild cards.
Field 4 - Encoding Format
Any encoding format name, or a not sign followed by an encoding
format.
Field 5 - Service Type
You may use any service name, or a not sign w/service type name.
Service Names
VOICE
TONE-ONLY
NUMERIC
ALPHANUMERIC
NUMERIC/VOICE
MAILBOX ONLY
ROAMER
0 TONE ONLY
GREETING
ALPHAMAIL
TAS
MEET-ME
AUTORETRIEVAL
Field 6 - Capcode
You may use wild card characters to replace digits.
Field 7,8 - A,B-Tone Length
You can use any search but the wild card search.
Field 9 - Account Number
You can use any search but the wild card search.
Field 10 - Account Status
You can use any search but the wild card search.
Field 11 - Account Code
You can use any search but the wild card search.
Field 12 - Valid
YES or NO (valid/invalid account number)
Field 13 - Customer Absent
YES or NO (absent customer or not)
Field 14 - Coverage Region
You can use any search but the wild card search.
Field 15 - Priority
You can use any search but the wild card search.
Field 16 - Trace Calls
YES or NO
Field 17 - Language Choice
Simply enter a language of choice.
Field 18 - Answer Type
Use any search.
Field 19 - Customer Answer
YES, NO, INSERT, or APPEND
Field 20 - PUP/Repeat Option
Field 21 - Group PUP Option
Field 22 - Repeat Mailbox
You can use any search but the wild card search.
Field 23 - Mailbox Type
You can enter:
NO MAILBOX
VOICE
NUMERIC
BOTH
Field 24 - Purge Time (Hrs)
You can use any search.
Field 25 - Maximum Messages
You can use any search but the wild card search.
Field 26 - Voice Time
You can use any search but the wild card search.
Field 27 - Activate Caller Password
YES or NO
Field 28 - Access/Caller Password
Field 29 - Autoretrieval
YES or NO
Field 30 - Meet-me
YES or NO to have this subscriber given access to meet-me features.
Field 31 - Secondary Number
You can use any search but the wild card search.
Field 34 - Extended Group
YES or NO
Now we will move on to the second page of the Section
Screen Shot Below
-----------------------------------------------------------------------------
Record 1 of 900 SEARCH FOR SUBSCRIBER TO EDIT/CREATE Page 2 of 2
Extended Group Members
81. Customer Number: 41. System Recording:
82. Customer Number: 42. Empty Data Pages:
83. Customer Number: 43. Primary Numbers:
84. Customer Number:
85. Customer Number:
86. Customer Number:
87. Customer Number:
88. Customer Number:
89. Customer Number:
90. Customer Number: Statistical Fields:
91. Customer Number: 51. Number of Calls
92. Customer Number: 52. Mailbox Storage
93. Customer Number: 53. Character Count:
94. Customer Number: 54. Meet-me Time (mins):
95. Customer Number: 55. Date Created:
96. Customer Number: 56. Date Altered:
Command:
-----------------------------------------------------------------------------
This page has little significance besides if you are using extended group
members. The one thing that is important is field 56. Look out.
***Setting up a Meet-me and its settings***
Screen Shot Below
-----------------------------------------------------------------------------
GLENAYRE GL3000 PAGING TERMINAL Version 3.06
1. Subscriber Information Menu
2. User Number Information
3. System Activity Monitoring and Logging Menu
4. System Maintenance Menu
5. System Setup Menu
6. Remote Signon
7. Network Menu
8. Statistics Menu
9. SUPERHEX Patch Screen
Currently Signed On: User 1
System Supervisor
Command:_________
-----------------------------------------------------------------------------
First you want to go into choice "5", The System Setup Menu.
Screen Shot Below
-----------------------------------------------------------------------------
SYSTEM SETUP MENU
1. System Parameters
2. Subscriber Setup Menu
3. Trunk Setup Menu
4. Buffer Memory Setup Menu
5. Universal Output Encoder (UOE) Setup Menu
6. Transmitter Controller Setup Menu
7. Page Routing Setup Menu
8. Printer and Port Setup Menu
9. Voice Storage and Mailbox Setup Menu
10. Page Parameter Setup Menu
11. RTC Port Configuration Parameters
Command:_________
-----------------------------------------------------------------------------
>From this menu you want to go to the trunk setup menu which is choice "3".
Screen Shot Below
-----------------------------------------------------------------------------
TRUNK SETUP MENU
1. Individual Trunk Parameters
2. Trunk Group Parameters
3. Trunk Card Parameters
4. Common Trunk Parameters
5. Common Trunk Statistics
6. Common Trunk End Of Call Parameters
7. Roaming Caller Location Code Setup
8. Digital Trunk Card Alarm Parameters
9. Digital Trunk Address Signalling Protocol
10. Caller Notification Message Setup
11. Meet-me Parameters
Command:_________
-----------------------------------------------------------------------------
>From this menu you want to select "11. Meet-me Parameters".
Screen Shot Below
-----------------------------------------------------------------------------
MEET-ME PARAMETERS
1. Length of Time to Play Initial Ring(s):
2. Wait Time Before Sending Meet-Me Page(s):
3. Meet-Me Help Message Interval(s):
4. Maximum Number of Meet-Me Help Message(s):
5. Tone Played While Waiting for Meet-Me:
6. Disable Disconnect Digital During Connection:
7. Meet-Me Maximum Hold Time (min):
8. Maximum Simultaneous Meet-Me connections:
9. Prompt for Access Code Before Meet-Me:
Command:_________
-----------------------------------------------------------------------------
There is online help to guide you to conduct this meet-me. So go with the
system on this one.
Glossary of Terms
-----------------
I have listed some terms you might have trouble with while you are
playing around with this system, this is nowhere near as many as there are,
but the most vital are listed below.
Address - 1. The telephone number dialed by a calling party which identifies
the party called. 2. A location or destination in a computer
program.
Bell 103 - The North American standard for 300 bps modems.
Bell 212A - The North American standard for 1200 bps modems.
Blocking - The process of grouping data into transmission blocks. The
inability of a pabx to service connection requests, usually because
its switching matrix can only handle a limited number of connections
simultaneously. Blocking occurs if a call request from a user
cannot be handled due to an insufficient number of paths through the
switching matrix; blocking thus prevents free stations from
communicating.
Borscht - Acronym for the functions that must be performed in the Central
office at the subscriber's analog interface of a digital system.
(battery, overvoltage, ringing, supervision, coding, hybrid, and
test)
Broadband - A communication system with a large bandwidth.
Channel - Electronic communications path, usually of 4,000 Hz (voice)
bandwidth.
Crossbar - A type of telephone switch.
Crossbar Switch - (In PABX technology) a switch that has multiple vertical
paths, multiple horizontal paths, and electromagnetically operated
mechanical means for connecting any vertical path with any
horizontal path. Modern PABXs often use an electronic version of
the crossbar switch.
Data - In phone systems: any information other than speech or tones.
Data Set - The telephone companies term for a modem.
Decoder - A device that converts information into another form of signals.
(A DTMF decoder converts dtmf tones to numerical dtmf values)
Dial Long Line - Special Service device which extends loop signalling
distance.
Digital - Variable as opposed to constant. Data characters are coded in
discrete, separate pulses or signal levels. Contrast with Analog.
Duplex - Simultaneous two-way independent transmissions in both directions.
Echo - A faint return of transmitted data.
ESS - (Electronic Switching System): A telephone switching machine using
electronics, often combined with electro-mechanical crosspoints,
and usually with a stored program computer as the control element.
FCC - (Federal Communications Commission): A government agency that monitors
and regulates all use of the electromagnetic spectrum for
communications.
Handshake, Handshaking - A preliminary process that is part of a
communications protocol that establishes a data connection.
Interface - The connection between two separate and distinct mechanical or
computerized systems.
Interoffice Trunks - Shared facilities connecting CO switches.
Link - A communications circuit.
Local CO - Central office (end office) capable of switching calls between
local subscriber circuits.
Local Loop - The voice-band channel connecting the subscriber to the central
office.
Logging - Recording data associated with a system.
Multiplexing - The division of a transmission facility into two or more
channels.
Network - An interconnection of computer systems, terminals, or data
communications facilities.
Parameters - Variables designed for system uses.
Port - A computer interface capable of attaching a communication protocol.
PBX or PABX - (Private <Automatic> Branch Exchange) A system providing
switching in an office or building.
Voice PABX - Voice only PABX for voice circuits.
----------------
I hope you could use this information. If anyone has any questions
or comments, or is wondering if they can get manuals to this system somehow,
please feel free to email me, I will assist you as much as my schedule will
allow. I would like to thank erikb for telling me to write this, abstract
thought for pointing out all my spelling errors among other things, panzer
for everything he has done, and all the dc hackers.
Knowledge is the nemesis of all evil, Digital Anarchy!!!
Later, and remember to always cover your tracks in anything you do.
Armitage
armitage@dhp.com
finger/email for PGP key if desired.
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